Day: August 2, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation,…

A few years ago, the Qatar Ministry of Education and Higher Education (MOEHE) adopted an initiative, Qeducation, to develop educational curricula with a particular focus on competency-based learning designed to meet the job market needs and higher education requirements. The MOEHE chose CYPHER as the best modern learning platform to help them forward the Qeducation…

By Jeff Maggioncalda, Coursera CEO  The job market is changing rapidly, and to meet new employer and student demands, universities must also evolve. Today, I’m excited to announce that Coursera and the University of Texas System (UT) have launched a new industry micro-credential program with a goal to prepare every UT campus student, faculty, staff,…

Prince first recorded a demo of “Nothing Compares 2 U” in 1984. Then Sinéad O’Connor made the song her own … and made it famous. Chris Birkett, who co-produced and engineered the 1990 track, remembers the circumstances behind the recording: Speaking to Sound on Sound, he recalls: “I think the intensity of Sinéad’s performance came…

In a recent article in Authority Magazine, Litmos CEO, Mike Scarbrough, had the opportunity to share his thoughts. In the interview, Kage Spatz and Mike discuss effective techniques to identify the best-suited candidates, attract and engage top talent, retain employees in a competitive job market, and the role that Learning & Development plays in hiring…